Protection of Your Personal Information at rg99
rg99 is fully committed to protecting the privacy of every player. This policy explains in detail how your personal information is collected, used, stored and protected when you use our online betting platform.
Why Your Privacy Matters to rg99
We place the security of your personal data as the highest priority in every aspect of platform operations.
High-Level Data Encryption
All your personal information and financial transaction data is protected using 256-bit SSL encryption technology, the same used by major banking institutions worldwide.
No Disclosure to Third Parties
rg99 does not sell, rent or share your personal information with third parties without your consent, except in circumstances required by law or licensing obligations.
Full Account Control
You have the full right to access, amend and request deletion of your personal information at any time by contacting our support team via live chat or email.
Compliance with International Standards
rg99's privacy policy is structured in accordance with international data protection standards and the licensing requirements of online gambling platforms operating legally and responsibly.
Financial Information Security
Data related to deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency is stored with additional layers of security.
24/7 Privacy Support
The rg99 customer support team is available 24/7 via live chat and email in Malay and English to assist with any enquiries related to privacy and account security.
1. Introduction and Scope of This Policy
This Privacy Policy is issued by rg99 ("we", "platform", "rg99") and applies to all players, website visitors and any individuals who interact with the rg99 online betting platform through the website https://rg99.one.
By registering an account, using our services or browsing the rg99 website, you agree that your personal information is collected and used in accordance with the terms set out in this Privacy Policy. We encourage you to read this document carefully before using any of our services.
This Privacy Policy may be updated from time to time in line with changes to operational requirements, licensing or applicable laws. Any significant changes will be communicated to registered users through available communication channels. Continued use of the rg99 platform after any changes is considered acceptance of the updated terms.
This policy applies only to services provided directly by rg99. Links or references to third parties in any context do not constitute our endorsement of those parties' privacy practices.
2. Information We Collect
rg99 collects various types of personal information during the account registration process, use of services and financial transactions. This collection is intended to allow us to provide safe, efficient and responsible services to all players.
Basic Personal Information
- Full name as stated on your identification card or MyKad
- Date of birth — for age verification purposes (21 years and above)
- An active and reachable email address
- A mobile phone number registered in Malaysia
- Current residential address
Financial and Transaction Information
- E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay) used for deposits and withdrawals
- DuitNow and online banking (FPX) information where applicable
- History of deposits, withdrawals and transactions in your rg99 account
- Cryptocurrency wallet addresses (USDT, BTC, ETH) if used
Technical and Usage Information
- IP address of the device used to access the platform
- Device type, operating system and web browser
- Access log data and platform usage patterns
- Cookie information and related tracking technologies
3. Purpose of Using Personal Information
All information collected by rg99 is used only for legitimate purposes relevant to the provision of responsible online betting services. We do not use your data for unrelated purposes without your consent.
- Registration and identity verification of new player accounts
- Processing deposits and withdrawals via supported payment methods
- Prevention of fraud, money laundering and suspicious activity
- Compliance with anti-money laundering (AML) and know your customer (KYC) requirements
- Management of bonuses such as the 120% welcome bonus and VIP cashback
- Provision of effective 24/7 customer support
- Ongoing improvement of platform products and services
- Sending promotional communications if you have given your consent
- Compliance with legal obligations and international licensing requirements
⚠️ rg99 does not use your personal information for any third-party marketing purposes. Your data is not sold to any external party.
4. Disclosure of Information to Third Parties
Under normal circumstances, rg99 does not disclose players' personal information to any third party. However, there are limited situations where disclosure may be required or permitted by law.
Permitted Disclosures:
- To payment service providers involved in processing your transactions
- To law enforcement bodies or regulatory authorities when required by law
- To auditors or legal advisors bound by strict confidentiality agreements
- During a merger, acquisition or transfer of platform assets, with prior notice to users
In all cases above, we ensure that only the necessary information is shared, and the receiving party is subject to appropriate confidentiality obligations.
5. Data Storage and Security
rg99 uses secure server infrastructure with multi-layered protection to ensure your personal information is stored safely. Data is encrypted both at rest and in transit using the latest SSL/TLS protocols.
Data retention periods depend on the type of information and the applicable legal or licensing requirements. Information related to financial transactions is retained for the period required by AML and KYC compliance obligations. When information is no longer needed, it will be securely deleted or anonymised.
We also enforce strict internal access controls — only authorised staff may access players' personal information, and every such access is recorded and monitored.
While we take strong security measures, no online system is completely impenetrable. You are also responsible for keeping your rg99 account password secure and not sharing it with anyone.
6. Use of Cookies and Tracking Technologies
The rg99 website uses cookies and similar technologies to improve user experience, maintain login session security and analyse platform usage patterns on an aggregated basis.
Types of Cookies Used:
- Session cookies — required to maintain your login state while using the platform
- Preference cookies — store your chosen language and display settings
- Analytical cookies — help us understand how players use the platform for improvement purposes
- Security cookies — used to detect suspicious login activity and protect your account
Most web browsers allow you to control cookies through browser settings. However, disabling certain cookies may affect the functionality of some parts of the rg99 website.
7. Your Rights as a Player
As an rg99 player, you have certain rights regarding your personal information. We respect these rights and provide straightforward mechanisms for you to exercise them.
- Right of access — you may request a copy of the personal information we hold about you
- Right to rectification — you may request correction of any information that is inaccurate or incomplete
- Right to erasure — in certain circumstances, you may request deletion of your account and personal data
- Right to restrict processing — you may request that processing of your data be restricted in certain situations
- Right to object — you may object to the use of your data for direct marketing purposes
- Right to data portability — you may request a copy of your data in a machine-readable format
To exercise any of these rights, please contact the rg99 support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with applicable compliance requirements.
8. Communications and Marketing
rg99 may contact you by email or other communication methods regarding your account, transactions, security updates and important platform information. These communications form part of the service and cannot be fully opted out of while your account is active.
For promotional communications such as bonus information, VIP cashback offers and special campaigns, you may manage your preferences through your account settings or by contacting customer support. Your consent to promotional communications does not affect your access to rg99's core services.
9. Cross-Border Data Transfers
As rg99 operates under an international licence, your personal data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that protections equivalent to or stronger than local standards are applied to safeguard your information.
Cross-border data transfers are carried out only on the basis of legitimate operational needs and are governed by data processing agreements that comply with recognised international data protection standards.
10. Changes to This Privacy Policy
rg99 reserves the right to update or amend this Privacy Policy at any time. Each updated version will be published on this website with a clear "last updated" date. For significant changes, we will notify registered players via an in-platform notice or email communication.
We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal information. Your continued use of the rg99 platform after any changes are published constitutes your acceptance of the updated terms.
11. How to Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or rg99's handling of your personal information, please contact us through the following channels:
- 24/7 live chat available directly on the rg99 website in Malay and English
- Support email: [email protected]
Our privacy team will endeavour to respond to every enquiry thoroughly and within a reasonable time. For complaints requiring further investigation, we will keep you informed of the progress of your case.
Frequently Asked Questions About the rg99 Privacy Policy
Answers to the questions players ask most often about privacy protection and data security.
Play Safely and Responsibly at rg99
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